Notifications
What the bell in the top bar shows you, how read and unread work, and how to choose what you see.
On this page
A bell icon lives in the top bar of your dashboard. When something is unread it turns pink and shows a small square dot, and it gives a little swing when a new notice arrives.
What shows up
Click the bell to open your feed. Two kinds of things appear there:
- News from cliply — announcements and new releases, shared with everyone or with your organization.
- Notices for you — things that happened in your own work or your team's:
- New video to analyze — a teammate added a video to a project. You get one notice per project per day, even if they add a whole season at once, and the person who added it doesn't get one. Videos that only live on someone's own computer don't trigger it.
- Shared with you — someone in your club sent a link to you as a player on the roster, and your account uses the same email as that roster entry.
- AI analysis — the match analysis you asked for is ready.
- Feedback — a teammate commented on or reacted to a clip you cut, or someone left a comment or reaction through a link you shared.
- Export finished or failed — see below.
- Plan ending — your trial or plan is about to end. Only owners and admins of the organization see it.
Notices addressed to you personally — exports, feedback, shared links, an AI analysis — show up no matter which organization you're currently in. Clicking one automatically switches you into its organization before taking you to the link. New-video and plan notices belong to the organization itself, so you see them while you're working in it.
The feed groups its rows under Today, Yesterday and Earlier, so you can see at a glance what's recent. Use Show older at the bottom to go further back.
Read and unread
News and notices behave differently once you've seen them:
- News and information (announcements, new releases, feedback, a finished AI analysis) counts as read the moment it's visible in your open feed. It stops counting toward the bell, though it keeps its "new" mark until you close and reopen the feed.
- Notices that ask you to do something — like "your clips are ready", a new video to analyze, a link shared with you or a plan about to end — stay unread until you actually click them and follow the link.
Use Mark all as read at the top of the feed to clear everything at once, or hover a row and click the × to dismiss just that one. On a touch screen the × is always visible.
Notifications older than 60 days quietly leave your feed on their own — there's nothing to clean up.
Choose what you see
Go to your account settings, open the Profile tab and find Bell notifications. There are two switches:
- News from cliply — announcements and new releases.
- Team activity — new videos, shared links, feedback on your clips and finished exports.
Switch one off and its notices disappear from the feed and stop counting toward the bell. Switch it back on and they return. You can also reach this page from Notification settings at the top of the feed.
Notices about your plan can't be turned off — they're always shown.
Weekly email of unread notices
If team notices — a new video, feedback on your clips, feedback through a link you shared — sit unread in your bell for a couple of days, we send you one email listing the newest ones, once a week at most. It stops on its own once you open them, mark everything as read, or are back in cliply tagging clips. Turning Team activity off also stops this email; the unsubscribe link at the bottom of the email turns off product email altogether.
Clip export notices
When an export you asked for finishes, the bell tells you as soon as it's ready and stays lit until you open it. You'll still get the usual email too, so you won't miss it either way. Both open the Exports page with that job already expanded, so the files are right there.
If an export fails for good, you get the same pair — bell and email — saying so and confirming the credits were returned. The row on the Exports page explains what went wrong and offers Run again.